Last updated: October 2026

1. Legal guarantee of conformity

We are liable for any lack of conformity of our products in accordance with Spanish Royal Legislative Decree 1/2007 (General Law for the Protection of Consumers and Users):

• Physical products (yarns, kits, needles and accessories): 3 years from delivery. If a lack of conformity becomes apparent within the first 2 years, it is presumed to have existed at the time of delivery.
• Digital content (PDF patterns): 2 years from supply.

In the event of a lack of conformity, you may choose between repair or replacement of the product, unless one of them is impossible or disproportionate. If neither is possible, or we fail to provide it within a reasonable time, you may request a price reduction or termination of the contract with a refund. All these remedies are free of charge to you, including shipping costs.

2. Products damaged in transit or incorrect orders

Products travel at our risk until delivered. If you receive a damaged parcel, a faulty product or an item different from the one you ordered, write to hello@thewoolcatcher.com with your order number and, if possible, photos of the product and packaging. To help us claim from the carrier, please let us know as soon as possible, although telling us later does not affect your rights.

We will promptly offer you a solution: a replacement, collection at our expense, or a refund.

3. Characteristics of natural fibres

Our products are made from natural fibres and are manufactured and dyed in batches. The following characteristics are inherent to the product, are not defects, and are disclosed to you before purchase:

• Dye lots: there may be slight differences in shade between skeins from different lots. The lot number is printed on the band. We recommend buying all the yarn for a project in one order and alternating skeins as you knit.
• Knots and irregularities: an occasional knot or variations in thickness typical of natural fibre may occur.
• Pilling: common in natural fibres and reduced with proper use and care.
• Colours on screen: photos reproduce the real colour as closely as possible, but every screen displays colours differently.
• Care: follow the washing instructions on the band. Damage caused by incorrect washing or use is not covered by the guarantee.

If a variation goes beyond what is normal for the product (for example, an obvious colour difference within the same lot or frequent yarn breaks), this is a lack of conformity: write to us and we will put it right.

4. Errors in patterns

If you find an error in one of our patterns, please let us know. We will correct it and send you the updated version free of charge.