SHIPPING & DELIVERY

Free shipping on orders over €80 (EU), £90 (UK) and $99 (USA).

We ship from Asturias, Spain, to 70 countries.

ORDER PROCESSING

We prepare your order and hand it to the carrier within 1 business day. Orders placed on a weekend or public holiday are prepared the next business day. You'll receive an email with your tracking number as soon as the parcel is on its way.

At checkout you'll see the estimated delivery date for your address.

RATES & DELIVERY TIMES

Delivery times are counted in business days from the moment the parcel leaves our warehouse, not from the moment you order.

EUROPE — ZONE 1

Austria, Belgium, France, Germany, Ireland, Italy, Luxembourg, Monaco, Netherlands, Portugal, Spain

FedEx Standard — 3 to 5 business days — €5.90
Free on orders over €80

EUROPE — ZONE 2

Bulgaria, Croatia, Czechia, Estonia, Hungary, Iceland, Latvia, Lithuania, Poland, Romania, Slovakia, Slovenia, Switzerland

FedEx Standard — 3 to 5 business days — €14.90
Postal Economy — 7 to 15 business days — €9.90
Free on orders over €80 with either option

EUROPE — ZONE 3

Andorra, Cyprus, Greece, Malta

FedEx Standard — 4 to 6 business days — €14.90
Postal Economy — 10 to 20 business days — €9.90
Free on orders over €80 with either option

EUROPE — ZONE 4

Denmark, Finland, Sweden

FedEx Standard — 3 to 5 business days — €7.90
Free on orders over €80

UNITED KINGDOM

FedEx — 3 to 5 business days — £5.90
Free on orders over £90

UNITED STATES

FedEx — 3 to 6 business days — from $5.90 depending on order weight
Free on orders over $99

The bigger your order, the lower the rate: heavier orders pay $5.90, the lightest pay $14.90.

All orders to the United States ship DDP, with duties and import taxes paid at origin. The price you see in your cart is the final price: you will pay nothing to the carrier and nothing on delivery.

CANADA

Postal Economy — 5 to 10 business days — from CAD 40
Free on orders over CAD 150

AUSTRALIA, NEW ZEALAND, NORWAY & ISRAEL

Tracked postal — 7 to 14 business days — from $19.90
Free on orders over $150

REST OF THE WORLD

Argentina, Bosnia and Herzegovina, Brazil, Chile, Colombia, Costa Rica, Egypt, Fiji, French Polynesia, Hong Kong, India, Indonesia, Japan, Jordan, Kazakhstan, Malaysia, Mexico, Montenegro, Morocco, Peru, Philippines, Saudi Arabia, Serbia, Singapore, South Africa, South Korea, Taiwan, Thailand, Turkey, United Arab Emirates, Uruguay and Vietnam

Tracked postal — 10 to 25 business days — from $34.90
Free on orders over $180

FREE SHIPPING

Free shipping is applied automatically in your cart once your order reaches the threshold for your country. No code needed. The threshold is calculated on the product total, before shipping costs.

TRACKING

Every shipment is tracked. You'll receive your tracking number by email when the parcel leaves our warehouse. If you can't find it, please check your spam folder before contacting us.

TAXES & CUSTOMS

European Union. All prices include VAT. There is nothing extra to pay on delivery.

United States. We ship DDP: duties and import taxes are included in the price. You will pay nothing extra when your parcel arrives.

United Kingdom, Switzerland, Norway, Iceland, Israel, Andorra and rest of the world. Prices do not include import taxes or duties for your country. The carrier may collect them on delivery, along with a handling fee. These amounts are set by your country's customs authority and are not part of our prices. If you refuse a parcel for this reason, the cost of the return is deducted from your refund.

CANARY ISLANDS, CEUTA, MELILLA & ANDORRA

These destinations sit outside the customs and VAT territory of the European Union. We ship there as normal, but the order requires customs clearance and you may have to pay IGIC, IPSI or the equivalent local tax on delivery. Delivery usually takes 4 to 8 business days.

IF SOMETHING GOES WRONG

If your tracking hasn't updated for more than 5 business days, if the parcel arrives damaged, or if it doesn't arrive within the stated time, email us at hello@thewoolcatcher.com with your order number. We'll fix it: we'll either resend your order or refund you.

Please check your shipping address before confirming your order. If a parcel comes back to us because the address was wrong or incomplete, we'll have to charge shipping again to resend it.

CONTACT

hello@thewoolcatcher.com — we reply within 24 business hours.