Cost and Delivery Time

SHIPPING & DELIVERY

Free shipping on US orders over $99.

We ship from Asturias, Spain, with FedEx.

ORDER PROCESSING

We prepare your order and hand it to FedEx within 1 business day. Orders placed on a weekend or public holiday are prepared the next business day. You'll receive an email with your tracking number as soon as the parcel is on its way.

At checkout you'll see the estimated delivery date for your address.

RATES & DELIVERY TIMES

FedEx — 5 to 8 business days — from $5.90 depending on order weight
Free on orders over $99

The bigger your order, the lower the rate: heavier orders pay $5.90, the lightest pay $14.90.

Delivery times are counted in business days from the moment the parcel leaves our warehouse, not from the moment you order.

FREE SHIPPING

Free shipping is applied automatically in your cart once your order reaches $99. No code needed. The threshold is calculated on the product total, before shipping costs.

DUTIES & TAXES

All orders to the United States ship DDP (Delivered Duty Paid): we pay the duties and import taxes. The price you see in your cart is the final price. You will pay nothing to the carrier and nothing on delivery.

TRACKING

Every shipment is tracked. You'll receive your tracking number by email when the parcel leaves our warehouse. If you can't find it, please check your spam folder before contacting us.

IF SOMETHING GOES WRONG

If your tracking hasn't updated for more than 5 business days, if the parcel arrives damaged, or if it doesn't arrive within the stated time, email us at hello@thewoolcatcher.com with your order number. We'll fix it: we'll either resend your order or refund you.

Please check your shipping address before confirming your order. If a parcel comes back to us because the address was wrong or incomplete, we'll have to charge shipping again to resend it.

RETURNS

You have 14 days from delivery to return an order. See our Refund policy.

CONTACT

hello@thewoolcatcher.com — we reply within 24 business hours.